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Disputes – Mediation
In accordance with Articles L.612-1 and following of the French Consumer Code, you have the option of using a conventional mediation procedure or any other alternative dispute resolution method.
Our establishment is a member of UMIH (Union of Hospitality Trades and Industries), which itself is affiliated with the Tourism and Travel Mediation service (MTV).
Therefore, in the event of a dispute that remains unresolved after contacting our customer service, you may refer the matter free of charge to the Tourism and Travel Mediator at:
Médiation Tourisme et Voyage
BP 80 303 – 75823 Paris Cedex 17
Website: www.mtv.travel or www.service-public.fr
Please note that mediation can only be initiated after submitting a written complaint to our establishment, and if no satisfactory response is received within 60 days.