Privacy Policy

Best of Both

Our privacy policy

This section entitled “Privacy Policy” is intended to inform you about the treatment of personal information that you provide to us, on our Site, in our hotel, or by any other means.

Best of Both is committed to handling the data you entrust to us transparently, confidentially and securely.

In processing your personal data, Best of Both recognizes the importance of ensuring the protection and security of your privacy and personal data, and has established this “Privacy Policy” section in compliance with the strictest criteria for the protection of personal data, as well as any applicable regulations, in particular the French Data Protection Act n°2018-493 of June 20, 2018 and the General Data Protection Regulation (hereinafter “GDPR”) that came into force on May 25, 2018.

The manner in which your personal data is processed and collected is applicable to all users of the Site and/or customers of Best of Both. We invite you to read the content carefully. By proceeding with such communication, you acknowledge that you have been informed of the processing of your personal data and agree to it.

The present Privacy Policy may be modified by Best of Both at any time and without prior notice, in particular as a result of changes in legislation. The new section will apply from the date it is posted on the Site. En soumettant des informations personnelles après ces modifications, vous acceptez la nouvelle section.

Therefore, in accordance with the RGPD adopted by the European Parliament on April 14, 2016 and the amended Loi Informatique et Libertés of January 6, 1978, Best of Both informs you of the following:

  1. Identity of the data controller

The company responsible for processing personal data is COSY CASA BEST OF BOTH , a simplified joint stock company, registered in the Montpellier Trade and Companies Register under number 954 097 218 , with its registered office at Le Néos 2 130 rue de la Jasse de Maurin – Cs 40362 34070 MONTPELLIER.

  1. Information collected and use of your personal data

Best of Both only collects information that is adequate, relevant and limited to what is necessary for the purposes for which it is processed.

In this respect, Best of Both collects the following information:

▪ Title ;
▪ First and last name;
▪ Address ;
▪ Birth date ;
▪ (Phone number) ;
▪ ( E-mail Address) ;
▪ Geolocation information.

Your personal data may be collected on different occasions:

– When you browse the Site: This data, which does not allow Best of Both to identify you directly, includes data relating to your browsing of the Site, such as the pages you consulted, the dates and times you consulted these pages, the results of your searches on the Site, information about your device (type of hardware, operating system, unique device identifier, IP address used, device configuration, browser used, browser language) and the address that brought you to the Site. The provision of your personal data is not necessary if you only wish to visit the site.

Best of Both may use cookies when you visit the Site in order to enable you to share content on social networks, to offer you advertising offers in line with your tastes and to find out which pages of the Site are visited and how often, in order to make it more user-friendly and to offer you tailored and personalized services the next time you visit the Site.

More specifically, Best of Both uses several types of cookies:

– Strictly necessary cookies: These cookies are essential to the proper operation of the site and are not used to collect information in any way whatsoever. Without these cookies, you will not be able to use all the services offered on the site. You can set your browser to block or alert you to cookies, but some sections of the site will not function. These cookies do not store any personally identifiable information.

– Functional cookies: The purpose of these cookies is to adapt the site to your terminal’s display preferences (language, currency, display resolution, operating system used, configuration and parameterization of the display of site pages according to the terminal you are using and its location, etc.); to memorize certain information you enter on the site in order to facilitate and personalize your next visits.

browsing (e.g. displaying your first and last name if you have a user account and have logged in); enabling you to access your personal areas more quickly by memorizing identifiers or data you have previously entered. They may be set by us or by third-party service providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function correctly.

– Analytical cookies: These cookies are used for statistical purposes and to measure the audience using Google Analytics. These cookies collect information about your use of our Site, the pages you consult and any errors that may occur during navigation. We also use these cookies to identify the origin of visits to our Site. These cookies do not collect personally identifiable information. All information is collected anonymously and used to improve the operation of our Site through statistical data. Consequently, these cookies do not contain any personal data.

– Advertising cookies: These cookies are used to offer targeted advertising based on your interests. These cookies can be set on the site by our advertising partners with our authorization. Our advertising partners may then allow us to offer you retargeting ads on other sites based on your online activities on the site. The techniques used by our partners do not directly store personal information, but rely on the unique identification of your browser and Internet connection. You can deactivate these cookies and continue to use the site. You can refuse the installation of cookies by configuring your browser accordingly (for more information, please consult the “Help” section of your browser).

However, please note that refusing cookies may alter your browsing experience on the Site. To deactivate cookies, Best of Both invites you to consult the “Help” section of your browser or the information provided with your browser software. To make things easier for you, you can consult the links below to the “Help” sections of the most commonly used browsers:

▪ Internet Explorer™

▪ Safari™

▪ Chrome™

▪ Firefox™

▪ Opera™

The information collected through cookies does not allow you to be identified by name. For more information on cookies, please visit the CNIL website.

To benefit from Best of Both services, you can place an order as a Customer. On this occasion, Best of Both collects data relating to your title, surname and first name, postal address, telephone number, e-mail address, password and, where applicable, information relating to payment methods (name of credit card holder, credit card number, expiry date and visual cryptogram). This data is collected for the purpose of providing direct, password-protected access to your personal data stored in our system and to your history relating, where applicable, to previous services.

Best of Both uses your personal data in accordance with applicable laws and regulations.

Best of Both uses your personal data for the proper performance of the Services. This use is based on your consent and Best of Both’s legitimate interest in processing your request.

Best of Both also uses your personal data to provide you with the best possible experience when consulting the Site, to count the number of end users who consult the Site and to analyze statistics related to its use.

Best of Both undertakes to keep personal data only for as long as is necessary for the purposes of the processing carried out and, in any event, for a maximum period of five (5) years.

Personal data collected by Best of Both is intended for Best of Both exclusively for the purposes of providing services, in accordance with applicable legal and regulatory provisions.

  1. Protection of your personal data

Best of Both implements measures to protect your personal data from unauthorized access, use or disclosure, including, but not limited to:

▪ Implementation and maintenance of advanced technical measures to ensure the confidential and secure storage and processing of your personal data ;

▪ Implementing and maintaining appropriate restrictions on access to your personal data and controlling the access, use and transfer of personal data ;

▪ All Best of Both collaborators and employees with access to your personal data are required to sign a confidentiality agreement or similar agreement, which obliges them to comply with Best of Both’s data protection and confidentiality requirements ;

▪ Best of Both requires any third-party business partners and service providers to whom it may be required to communicate your personal data to comply with any applicable data protection and confidentiality requirements ;

▪ Best of Both regularly provides data protection training to its staff and/or employees and to third parties with access to your personal data.

Best of Both declares that it provides sufficient guarantees, in particular in terms of knowledge, reliability and resources, for the implementation of technical and organizational measures that meet legal and regulatory obligations in terms of data protection. Best of Both declares that it keeps a written register, in electronic form, in electronic form, of all categories of processing activities carried out on your behalf including all the information provided for in Article 30.2 of the RGPD.

In addition, Best of Both undertakes to :

  1. Process your personal data solely for the purposes of providing services;
  2. Process your personal data in accordance with your instructions;

iii. Guarantee the confidentiality of your personal data processed under the contract;

  1. Ensure that the persons authorized to process your personal data under the contract undertake to respect confidentiality or are subject to an appropriate legal obligation of confidentiality and receive the necessary training in the protection of personal data;
  2. Take into account the principles of data protection by design and data protection by default for its tools, products, applications and services;
  3. Immediately notify any modification or change that may affect the processing of personal data;

vii. To respect the retention period of personal data with regard to the purposes for which they were collected or transmitted and to delete personal data upon expiry of the retention period; and

viii. Cooperate with you in considering the circumstances in which anonymization of your personal data may be appropriate.

Best of Both undertakes to notify you of any personal data breach, as defined in Article 4.12 of the RGPD, within a maximum of forty-eight (48) hours of becoming aware of it and by the following means: sending a message to your e-mail address. This notification shall be accompanied by any documentation in its possession enabling you, if necessary, to notify this violation to the competent supervisory authority. It must, as far as possible, specify the nature and consequences of the data breach, the measures already taken or proposed to remedy it and the persons from whom further information can be obtained, and where possible, an estimate of the number of people likely to be affected by the breach in question.

In the event of a complaint, you can contact the Commission Nationale de l’Informatique et des Libertés (CNIL) directly.

  1. Your rights

In accordance with the French Data Protection Act no. 78-17 of January 6, 1978, as amended by Act no. 2004-801 of August 6, 2004, and by European Regulation no. 2006/679, customers have the right to access, rectify, delete and port their personal data, as well as the right to object to the processing of their personal data on legitimate grounds. These rights may be exercised by contacting the data controller.

Any request relating to the communication, portability, rectification, deletion, opposition to the processing of your personal data, must be accompanied by a photocopy of a signed valid identity document and mention the address at which Best of Both can contact the applicant.

Best of Both undertakes to reply to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time, which may not exceed one (1) month from receipt of your request.

In the event of a breach of your personal data, Best of Both undertakes to notify the CNIL under the conditions prescribed by the RGPD.

If you consider that Best of Both is not complying with its obligations with regard to your personal data, you may lodge a complaint or a request with the competent authority. In France, the competent authority is the CNIL, to which you can send an electronic request by clicking on the following link: